Support Center

We're Here
When You Need Us.

Help for the Winspire RCM mobile app, your revenue cycle team, and our platform — responsive, knowledgeable, and focused on keeping your operations running.

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App Store & Google Play

Official support for the Winspire RCM app

Use this page as the public support URL for the Winspire RCM mobile application. For account access, billing questions tied to your organization, or technical problems with the app, contact us using the options below.

Developer / product
Winspire RCM
Support email
info@winspirercm.com
Phone
+1 615-693-0797
Hours
Monday–Friday, 8:00 AM – 6:00 PM CT — Monday–Friday, 8:00 AM – 6:00 PM Central Time (U.S.), excluding federal holidays.
Policies
App privacy policy · Website privacy policy · Terms of use
Contact Us

Get the Help You Need, Fast

Whether you have a billing question, a technical issue, or want to explore what Winspire RCM can do for your organization — we're here.

Direct Phone

Speak directly with our RCM specialists for immediate assistance.

+1 615-693-0797

Email Support

Send us your query and receive a detailed response within 24 business hours.

info@winspirercm.com

Discovery Call

Schedule a dedicated session with a senior RCM consultant at your convenience.

Book a session
Policies

Legal & privacy

Official documents for app store listings, clients, and visitors. These pages are updated when our practices or legal requirements change.

Legal

App privacy policy

How the Winspire RCM mobile app collects, uses, and protects information on iOS and Android.

Open document
Legal

Website privacy policy

Privacy practices for the Winspire RCM website and related online properties.

Open document
Legal

Terms of use

Terms governing use of Winspire RCM websites and services.

Open document
FAQs

Frequently Asked Questions

Quick answers to the questions our clients ask most.

During standard support hours (Mon–Fri, 8 AM – 6 PM CT), phone calls are answered in real time when available. Email requests receive a detailed response within 24 business hours.
Please have your organization name, the name of your primary Winspire RCM contact, a brief description of the issue, and (if applicable) the NPI or practice ID handy. This helps us resolve your query faster.
Security and compliance concerns should be escalated immediately via phone to your assigned client success manager. Do not send PHI or security-sensitive information via email. Our team follows a strict incident-response protocol.
Absolutely. Book a Discovery Call through our scheduling link and let us know you would like a walkthrough of Neura AI. We will tailor the session to your specialty and current pain points.
Dashboard access is provisioned by your client success manager. If you are having login issues or need additional user seats, contact support and we will action it within one business day.
For critical issues that affect same-day billing or payer deadlines, our on-call team is reachable by phone. Standard support hours are Mon–Fri, 8 AM – 6 PM CT.
Start with your assigned client success manager. If the issue is not resolved within the agreed SLA, request escalation to the VP of Client Operations. We track every escalation in our governance dashboard.
Published policies and legal documents for the app and website are linked from this support page. For client-specific playbooks and training, your client success manager can share the right materials for your organization.

Still have questions?
Let's talk.

Our senior RCM specialists are available to walk you through any challenge — billing, denials, technology, or strategy.

Book a Discovery CallCall +1 615-693-0797